Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Twintel is a managed service provider based in Garden Grove, California, specializing in IT services for local businesses. They offer a range of solutions including network monitoring, cybersecurity, and cloud services, aimed at enhancing operational efficiency and security. With a focus on small to medium-sized enterprises, Twintel delivers tailored IT support that helps businesses leverage technology effectively.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Twintel for their responsiveness and reliability in IT support. Reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for local businesses.
Service Coverage Area
Twintel serves the Garden Grove area and nearby cities such as Anaheim, Santa Ana, and Westminster. Major freeways include the 22 and 5, with landmarks like the Garden Grove Park and the Crystal Cathedral.
Pricing Model
Twintel offers flexible pricing structures, typically based on a per user or per device model. They also provide flat monthly plans with tiered options to suit different business needs.
FAQ
What services does Twintel provide in Garden Grove, California, and which industries do you specialize in locally?▶
Twintel provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Twintel average response time for tickets in Garden Grove, California, and do you offer after-hours support?▶
Twintel typically has a fast response time for tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service.
Does Twintel handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Twintel is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that client data is secure and regulations are met.
What does onboarding with Twintel look like for a new client, and how long does it take?▶
Onboarding with Twintel involves an initial assessment of IT needs, followed by the implementation of services. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Twintel support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Twintel supports a range of tools and platforms including Microsoft 365, Google Workspace, as well as various backup and disaster recovery solutions to ensure data integrity.
How does pricing work with Twintel and is it per user, per device, or a flat monthly plan?▶
Twintel offers pricing models that can be based on per user or per device, as well as flat monthly plans. This flexibility allows businesses to choose the option that best fits their needs.
Customer Reviews
Hi, I would like to extend my sincere appreciation to Krisopher and the team member who assisted me today with my Outlook concern. Your prompt support, professionalism, and patience were truly commendable. Kudos to everyone involved for your teamwork and dedication. Thank you so much for your help and for ensuring my issue was resolved smoothly. I truly value your assistance.
Outstanding IT Support from Twintel! I’ve had the pleasure of working with Twintel across two different companies, and I cannot recommend them highly enough. Their team is incredibly responsive, knowledgeable, and always friendly. No matter the issue, they take the time to answer my questions thoroughlyâ€â€without ever making me feel like I’m asking something silly. One of the things I appreciate most is their patience and willingness to listen to my own theories about what the problem might be. They never dismiss my input and always work collaboratively to find the best solution. Their level of professionalism and customer service is truly top-notch. Because of my fantastic experience with them at a previous company, I had no hesitation in recommending Twintel to my current employer. If you’re looking for an IT service provider that is not only technically skilled but also genuinely values its clients, Twintel is the way to go!
Twintel has been instrumental in our IT set up and services. Recently, they oversaw our transition from Dropbox to Sharepoint, which was done seamlessly over two weekends with no downtime or impact on our staff. They also reviewed our phone system and without changing our service but having us pay for just what we actually need, they brought a 5k savings annually. They are extremely responsive and knowledgeable. If we have an urgent need, they respond immediately. They have also improved our cyber security. We are very thankful to be working with them.
Rick was able to resolve my issue in a quick and timely manner, and he was very helpful and explained step by step what he was doing to resolve my issue with Outlook.
It was great working with Twintel. Their tech support did a great job being persistent and resolved my issue.