Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco Certified PartnerCompTIA Security+
Overview
Proficio is a managed service provider located in Carlsbad, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. Proficio's commitment to reliability and proactive support helps businesses focus on their core operations while ensuring their IT infrastructure is robust and secure.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Proficio for their responsiveness and reliability in managing IT services. The team is noted for effective communication and a strong focus on security, ensuring that client needs are met promptly.
Service Coverage Area
Proficio serves the Carlsbad area and nearby cities such as Oceanside, Encinitas, and Vista. Major freeways include Interstate 5 and Highway 78, with local landmarks like the Carlsbad Premium Outlets and the Flower Fields.
Pricing Model
Proficio utilizes a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Proficio provide in Carlsbad, California, and which industries do you specialize in locally?▶
Proficio provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Proficio average response time for tickets in Carlsbad, California, and do you offer after-hours support?▶
Proficio typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure critical issues are addressed promptly.
Does Proficio handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Proficio offers cybersecurity solutions that include compliance support for HIPAA and PCI, ensuring that clients meet necessary regulatory requirements.
What does onboarding with Proficio look like for a new client, and how long does it take?▶
Onboarding with Proficio involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Proficio support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Proficio supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Proficio and is it per user, per device, or a flat monthly plan?▶
Proficio operates on a flat monthly pricing model with tiered options based on the services selected, allowing businesses to choose a plan that best fits their needs.
Customer Reviews
Great company that cares about their customers and employees.
Amazing company and customer service. Top notch analyst and dedicated client resources. Highly recommend their solutions and security support.
Proficio is 100% focused on delivering world class cyber security services to its clients. With Security Operations Centers in Carlsbad, Spain and Singapore for a follow the sun support model. This helps them hire top talent security analysts who prefer to work day shifts and have multiple career paths and opportunities for advancement to retain that staff. Proficio continues to grow adding clients and last year added Managed Security Services and 24×7 monitoring for Splunk. Proficio continues to improve services by continually evaluating services using real-time analytics to intelligently identify opportunities to improve services.
Horrible company, we used them for 2 years and it was an awful experience. Poor customer service and faulty monitoring.
Horrible experience with this company. AVOID at ALL COST!