Industries Served
HealthcareEducationRetailFinanceManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
IT Support Center is a managed service provider located in Azusa, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that their clients can operate efficiently and securely. With a focus on small to medium-sized enterprises, IT Support Center delivers tailored support that enhances productivity and minimizes downtime.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight IT Support Center's responsiveness and reliability in addressing their IT needs. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
IT Support Center serves Azusa and nearby areas including Covina, Glendora, and Duarte. Major freeways such as the 210 and 605 provide easy access, and local landmarks include Azusa Pacific University and the San Gabriel River.
Pricing Model
Pricing is typically structured on a per-user or per-device basis, with options for flat monthly plans that can be customized based on the services required.
FAQ
What services does IT Support Center provide in Azusa, California, and which industries do you specialize in locally?▶
IT Support Center offers a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, education, and retail.
How fast is IT Support Center average response time for tickets in Azusa, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. After-hours support is available for urgent issues.
Does IT Support Center handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, IT Support Center provides cybersecurity services that include compliance support for HIPAA and PCI regulations.
What does onboarding with IT Support Center look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT needs, followed by the implementation of necessary services. The process usually takes a few weeks, depending on the complexity.
What tools and platforms does IT Support Center support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
IT Support Center supports a variety of tools including Microsoft 365, Google Workspace, and offers solutions for backups and disaster recovery.
How does pricing work with IT Support Center and is it per user, per device, or a flat monthly plan?▶
Pricing is generally structured on a per-user or per-device basis, with options for flat monthly plans tailored to the specific services required.
Customer Reviews
Please note that the IT Support Center is associated with Azusa Pacific University and on campus. They are able to assist with APU-related technology issues, but only APU-issued devices can be checked in with them for repairs. If you have issues with downloading applications for classes or APU account issues, they can assist as well!
Thank you so much IMT! I took my laptop for service and to have a program installed. Not only was the price cheaper than best buy, and clear wire service department but they also hooked me up with more than what I paid and asked for. The guy who worked on my laptop was middle aged and I could tell he really enjoyed what he did. I say that because most places will give you just what you paid for and that's it (I know have had problems with my laptop in the past) but he was more concerned about making sure I had all I needed and not just what I initially came in for. I was skeptical because I was referred by a friend and haven't heard of them before. But I'm very glad I went and will be a customer for life!
Worst IT experience ever!!! Their staff is HIGHLY INCOMPETENT! I picked my computer up and the back was not attached and the screws were missing! And even worse my computer was dented, it looks like someone dropped it! Once I got home I realized that important internal parts were missing and had to waste time and money by returning to their office so that they could reinstall the parts they took out. When I asked them what they would do about the fact that my computer was dented while in their care, they played dumb! DON'T WASTE YOUR TIME OR MONEY HERE, BECAUSE THEY MAY END UP BREAKING YOUR COMPUTER INSTEAD OF FIXING IT!!!
Great place for any repair (except tablets)! Experienced and very good customer service! Reasonably priced also.
Solid repairs for a good price… no wait or appointment needed which is nice