Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Heroware is a managed service provider located in Aliso Viejo, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that their clients can focus on their core operations without worrying about IT challenges. With a commitment to reliability and security, Heroware serves various industries, providing tailored support that enhances operational efficiency and protects sensitive data.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Heroware for their responsiveness and reliability in managing IT services. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
Heroware serves Aliso Viejo and surrounding areas including Laguna Niguel, Mission Viejo, and Lake Forest. Major freeways in the vicinity include the 5 and 73, with notable landmarks such as the Aliso Viejo Town Center.
Pricing Model
Heroware typically employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Heroware provide in Aliso Viejo, California, and which industries do you specialize in locally?▶
Heroware provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Heroware average response time for tickets in Aliso Viejo, California, and do you offer after-hours support?▶
Heroware typically maintains a quick response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service.
Does Heroware handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Heroware provides cybersecurity solutions that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with Heroware look like for a new client, and how long does it take?▶
Onboarding with Heroware involves an initial assessment of IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Heroware support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Heroware supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Heroware and is it per user, per device, or a flat monthly plan?▶
Heroware operates on a flat monthly pricing model with tiered options based on the services selected, allowing clients to choose a plan that best fits their needs.
Customer Reviews
I called Heroware because my computer was acting slow and i thought i might have to buy a new one. I talked to them for a few minutes and they actually just recommended doing a few upgrades to my current desktop. They sent me a few amazon links to order items and i ordered them myself and they did the installation of the new parts. My computer feels brand new now!! So glad i was able to save money and keep my current computer. Juan was super helpful and easy to talk to. I will be reaching out soon for their cloud back up service. Deff recommend them!
I found Juan from Craigslist of OC. The task is to reconnect my WIFI printer to my WLAN. He quoted me an very equitable price. He followed up the appointment on time. He completed the job promptly with his professional expertise. I will definitely call him next time and recommend others to call him. Great job! Master Juan! 🙂
I had Juan do some work on my computer and he was a life saver! Actually, twice now! working on a third, lol… Heroware helped me get squared away and I definitely recommend them! Thanks!!