Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Epptech, LLC is a managed service provider located in Pelham, Alabama, specializing in IT services for local businesses. They offer a comprehensive range of solutions including network management, cybersecurity, and cloud services. Epptech, LLC aims to enhance operational efficiency and security for small to medium-sized enterprises in the region, ensuring that clients can focus on their core business activities while relying on expert IT support.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Epptech, LLC for their responsiveness and reliability. Reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT services.
Service Coverage Area
Epptech, LLC serves Pelham and surrounding areas including Hoover, Alabaster, Helena, and Birmingham. The service area is accessible via major freeways such as I-65 and I-459, with local landmarks including the Pelham Civic Complex and Oak Mountain State Park.
Pricing Model
Epptech, LLC typically employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively for their IT needs.
FAQ
What services does Epptech, LLC provide in Pelham, Alabama, and which industries do you specialize in locally?▶
Epptech, LLC provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Epptech, LLC average response time for tickets in Pelham, Alabama, and do you offer after-hours support?▶
Epptech, LLC typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure client needs are met promptly.
Does Epptech, LLC handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Epptech, LLC is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and compliant.
What does onboarding with Epptech, LLC look like for a new client, and how long does it take?▶
Onboarding with Epptech, LLC involves an initial assessment of IT needs, followed by the implementation of services. The process typically takes 2-4 weeks depending on the complexity of the client's requirements.
What tools and platforms does Epptech, LLC support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Epptech, LLC supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Epptech, LLC and is it per user, per device, or a flat monthly plan?▶
Epptech, LLC operates on a flat monthly pricing model with tiered options based on the services selected, allowing clients to choose a plan that best fits their needs.
Customer Reviews