Industries Served
HealthcareFinanceEducationManufacturingRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceCiscoVMwareDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
NEXTGen IT is a managed service provider based in Muscle Shoals, Alabama, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations while maintaining secure and efficient IT environments. With a commitment to reliability and customer satisfaction, NEXTGen IT serves various industries, providing tailored support that meets the unique needs of each client.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend NEXTGen IT for their responsiveness and reliability. Many reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT services.
Service Coverage Area
NEXTGen IT serves Muscle Shoals and surrounding areas, including Florence, Sheffield, and Tuscumbia. Major freeways such as US-72 and AL-133 provide easy access, and local landmarks include the Muscle Shoals Sound Studio.
Pricing Model
NEXTGen IT typically employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does NEXTGen IT provide in Muscle Shoals, Alabama, and which industries do you specialize in locally?▶
NEXTGen IT provides a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in supporting industries such as healthcare, finance, and education.
How fast is NEXTGen IT average response time for tickets in Muscle Shoals, Alabama, and do you offer after-hours support?▶
NEXTGen IT aims for an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance when needed.
Does NEXTGen IT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, NEXTGen IT provides cybersecurity solutions that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with NEXTGen IT look like for a new client, and how long does it take?▶
Onboarding with NEXTGen IT involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the services required.
What tools and platforms does NEXTGen IT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
NEXTGen IT supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with NEXTGen IT and is it per user, per device, or a flat monthly plan?▶
NEXTGen IT utilizes a flat monthly pricing model that can be tiered based on the services provided. This allows clients to choose a plan that best fits their needs, whether it's per user or per device.
Customer Reviews