Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
BTS Technologies is a managed service provider located in Birmingham, Alabama, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer service, BTS Technologies aims to empower businesses by providing tailored IT support and innovative technology solutions.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend BTS Technologies for their responsiveness and reliability. Many reviews highlight the company's strong communication skills and commitment to security, ensuring peace of mind for their clients.
Service Coverage Area
BTS Technologies serves Birmingham and surrounding areas including Hoover, Vestavia Hills, and Mountain Brook. The service area is accessible via major freeways such as I-65 and I-20, and is near landmarks like the Birmingham Zoo and the Vulcan Park.
Pricing Model
BTS Technologies typically employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does BTS Technologies provide in Birmingham, Alabama, and which industries do you specialize in locally?▶
BTS Technologies provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is BTS Technologies average response time for tickets in Birmingham, Alabama, and do you offer after-hours support?▶
BTS Technologies typically responds to support tickets within a few hours during business hours. They also offer after-hours support to ensure continuous service for their clients.
Does BTS Technologies handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, BTS Technologies is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with BTS Technologies look like for a new client, and how long does it take?▶
Onboarding with BTS Technologies involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does BTS Technologies support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
BTS Technologies supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with BTS Technologies and is it per user, per device, or a flat monthly plan?▶
BTS Technologies utilizes a flat monthly pricing model with tiered options based on the services provided, allowing clients to choose a plan that best fits their needs.
Customer Reviews