Industries Served
HealthcareFinanceEducationManufacturingRetail
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDell
Certifications
Microsoft Certified PartnerCompTIA Security+Cisco Certified Network Associate
Overview
Microsoft Technical Support is a managed service provider located in Anniston, Alabama, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, serving various industries including healthcare, finance, and education. With a focus on reliability and customer support, they aim to empower organizations by providing tailored technology solutions that meet their specific needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight the responsiveness and reliability of Microsoft Technical Support. Many reviews commend their effective communication and commitment to security, although some feedback indicates areas for improvement in service speed.
Service Coverage Area
Microsoft Technical Support serves Anniston and surrounding areas including Oxford, Jacksonville, and Talladega. The service area is accessible via major freeways such as I-20 and US-431, and is near landmarks like the Anniston Museum of Natural History.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does Microsoft Technical Support provide in Anniston, Alabama, and which industries do you specialize in locally?▶
Microsoft Technical Support offers a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Microsoft Technical Support average response time for tickets in Anniston, Alabama, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. After-hours support is available for urgent issues, ensuring clients receive assistance when needed.
Does Microsoft Technical Support handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Microsoft Technical Support provides cybersecurity services that include compliance solutions for HIPAA and PCI, helping businesses meet regulatory requirements.
What does onboarding with Microsoft Technical Support look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Microsoft Technical Support support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Microsoft Technical Support supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Microsoft Technical Support and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per user or per device model, with options for flat monthly plans that may include different service tiers to suit various business needs.
Customer Reviews