Industries Served
RetailConsumer ElectronicsIT Services
Computer Services
Platforms and Tools Supported
MicrosoftAppleDellHP
Certifications
Microsoft PartnerApple Authorized Service Provider
Overview
Located in Las Vegas, NV, this Best Buy Geek Squad location offers comprehensive computer services to local residents and businesses. The team specializes in providing reliable IT support, including repairs, installations, and troubleshooting for various electronic devices. With a focus on customer satisfaction, they aim to deliver efficient and effective solutions that enhance the technological capabilities of their clients. Serving a diverse clientele, they are committed to ensuring that both individuals and businesses can rely on their expertise for maintaining optimal device performance.
Services
- Device repairs
- Software installations
- Troubleshooting
- Network setup
- Data recovery
Review Summary
Customers appreciate the convenience of the Geek Squad's location and the range of services offered. Feedback often highlights the team's technical expertise and ability to resolve issues efficiently. Some reviews mention variability in service speed, but overall, clients value the knowledgeable support staff. The store's extended hours are noted as a positive aspect, accommodating various schedules. While some customers express concerns about pricing, many find the service to be a worthwhile investment for their technology needs.
Service Coverage Area
Serving the Las Vegas metro area, including nearby Henderson, Paradise, and Spring Valley. Conveniently located near I-15 and the Las Vegas Strip.
Pricing Model
Services are typically offered on a per-service basis, with specific pricing available upon consultation.
FAQ
What services does the Geek Squad offer?▶
The Geek Squad offers device repairs, software installations, troubleshooting, network setup, and data recovery.
How can I schedule a service appointment?▶
Appointments can be scheduled by visiting the store or calling the provided phone number.
Do you offer on-site services?▶
Yes, on-site services are available for certain types of support and repairs.
What are the store's operating hours?▶
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is there a warranty on repairs?▶
Yes, most repairs come with a warranty. Details can be provided at the time of service.
Customer Reviews
Calling this number puts you in and endless fight with an automated system then offers none of the options that you need. So you never get to speak to anyone. It will dump you into a queue and tell you that all agents are busy, but after 10 minutes on hold nobody has ever picked up. Take your business elsewhere. Do yourself a favor
The customer service here is awful. They won't notify you if they don't have your device done by your pickup time. They just let you come there to let you know that it's not ready. I should've listened to all the other bad reviews.
On 1/9. May I visited this Best Buy location with the intention of replacement my iPhone battery. Unfortunately, what should have been a straightforward and professional experience quickly turned into an encounter that left me feeling dismissed, disrespected, and discriminated against. The first associate I spoke with, Devin, outright refused to assist me with the exchange. When I inquired if I could contact Apple to verify the situation, his response was dismissive and unprofessional: “I don’t care if you call Apple; I’m not going to exchange it.” This level of customer service was shocking and completely unacceptable for a company of Best Buy’s stature. Seeking a resolution, I requested to speak with the store manager. However, the manager’s behavior was even more appalling. Rather than addressing the issue with professionalism, he raised his voice at me multiple times, even after I politely asked him to lower his tone. His aggressive and hostile demeanor was completely unwarranted and left me feeling as though I was being singled out because of my ethnicity. When I requested his business card to ensure I could file a formal complaint, he refused to provide one. Instead, he hastily wrote down a name and phone number on a piece of paper, leaving me to question whether the information was even accurate. This experience was not only unprofessional but also indicative of a lack of respect for customers—particularly customers from diverse backgrounds. As a long-time Best Buy customer, I expected better. I sincerely hope that Best Buy takes incidents like this seriously and provides its staff with proper training on customer service and cultural sensitivity. Situations like this undermine trust in the brand and tarnish its reputation. I urge management to investigate this matter thoroughly and take the necessary steps to ensure no other customer has to endure a similarly unpleasant experience at this location.
Was helped today by a staff member named Tyler. Tyler was very friendly and was extremely helpful. He did his job well and had great communication.
So I my samsung vaccum is not working after a year. I have to pay $50.00 for them to ship it out for a service center to try to repair despite purchasing the geek squad warranty and bringing the vaccum in-store.