Industries Served
HealthcareEducationFinanceRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
TUSCOM is a managed service provider located in Tuscaloosa, Alabama, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations without worrying about IT challenges. TUSCOM serves a diverse range of industries, providing tailored support that enhances operational efficiency and security for businesses in the region.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend TUSCOM for their responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring peace of mind for businesses they serve.
Service Coverage Area
TUSCOM serves the Tuscaloosa area and nearby cities such as Northport, Bessemer, and Hoover. Major freeways include I-20 and I-59, with recognizable landmarks like the University of Alabama and the Tuscaloosa Amphitheater.
Pricing Model
TUSCOM offers flexible pricing structures, typically based on a per user or per device model. They also provide flat monthly plans with tiered options to accommodate various business needs.
FAQ
What services does TUSCOM provide in Tuscaloosa, Alabama, and which industries do you specialize in locally?▶
TUSCOM provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, education, finance, and retail.
How fast is TUSCOM average response time for tickets in Tuscaloosa, Alabama, and do you offer after-hours support?▶
TUSCOM typically has a rapid response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service for their clients.
Does TUSCOM handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, TUSCOM is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and regulations are met.
What does onboarding with TUSCOM look like for a new client, and how long does it take?▶
Onboarding with TUSCOM involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does TUSCOM support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
TUSCOM supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with TUSCOM and is it per user, per device, or a flat monthly plan?▶
TUSCOM offers a flexible pricing model that can be based on a per user or per device basis, as well as flat monthly plans with different tiers to suit various business needs.
Customer Reviews