Industries Served
HealthcareFinanceRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCisco
Certifications
Microsoft PartnerCompTIA A+Cisco Certified
Overview
Micro Support Services is a managed service provider located in Dothan, Alabama, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, Micro Support Services aims to empower businesses by providing tailored technology solutions that meet their unique needs.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Micro Support Services for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that client systems are well-protected.
Service Coverage Area
Micro Support Services serves Dothan and surrounding areas including Enterprise, Ozark, and Abbeville. The business is conveniently located near US Highway 231 and close to landmarks such as the Dothan Botanical Garden.
Pricing Model
Pricing is structured on a flat monthly basis with tiered options available based on the services required. This model allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Micro Support Services provide in Dothan, Alabama, and which industries do you specialize in locally?▶
Micro Support Services offers managed IT services including network monitoring, cybersecurity, and cloud migrations. They specialize in serving industries such as healthcare, finance, and retail.
How fast is Micro Support Services average response time for tickets in Dothan, Alabama, and do you offer after-hours support?▶
Micro Support Services typically responds to tickets within a few hours during business hours. They also provide after-hours support to ensure critical issues are addressed promptly.
Does Micro Support Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Micro Support Services is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and compliant.
What does onboarding with Micro Support Services look like for a new client, and how long does it take?▶
Onboarding with Micro Support Services involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Micro Support Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Micro Support Services supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Micro Support Services and is it per user, per device, or a flat monthly plan?▶
Pricing with Micro Support Services is based on a flat monthly plan with tiered options, allowing businesses to choose a package that fits their needs, whether it's per user or per device.
Customer Reviews