Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
ITS is a managed service provider based in Portland, Oregon, specializing in IT services for local businesses. They offer comprehensive solutions including network monitoring, cybersecurity, and cloud services. By focusing on the unique needs of small to medium-sized enterprises, ITS delivers reliable technology support that enhances operational efficiency and security.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend ITS for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
ITS serves the Portland area and surrounding cities such as Gresham, Beaverton, and Tigard. Major freeways include I-5 and I-205, with recognizable landmarks like the Oregon Zoo and the Portland Art Museum.
Pricing Model
ITS employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to predict their IT costs effectively.
FAQ
What services does ITS provide in Portland, Oregon, and which industries do you specialize in locally?▶
ITS provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is ITS average response time for tickets in Portland, Oregon, and do you offer after-hours support?▶
ITS typically responds to support tickets within one hour during business hours. They also offer after-hours support to ensure continuous service.
Does ITS handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, ITS is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with ITS look like for a new client, and how long does it take?▶
Onboarding with ITS involves an initial assessment, setup of services, and training for staff. The process usually takes 2-4 weeks depending on the complexity of the client's needs.
What tools and platforms does ITS support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ITS supports a variety of tools including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client requirements.
How does pricing work with ITS and is it per user, per device, or a flat monthly plan?▶
ITS offers a flat monthly pricing model with tiered options based on the services selected, allowing clients to choose a plan that best fits their needs.
Customer Reviews