Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
CompTIA Security+Microsoft Certified PartnerCisco Certified Network Associate
Overview
Medford HelpDesk – Computer and Network Support is a managed service provider based in Medford, Oregon, offering comprehensive IT solutions to local businesses. They specialize in managed IT services, cybersecurity, and cloud solutions, ensuring that organizations can operate efficiently and securely. By providing tailored support and proactive monitoring, they help businesses minimize downtime and enhance productivity, making them a valuable partner for companies in the region.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently highlight Medford HelpDesk's responsiveness and reliability in addressing IT issues. The team is noted for their effective communication and strong focus on security, providing peace of mind to businesses.
Service Coverage Area
Medford HelpDesk serves the Medford area and nearby cities such as Ashland, Central Point, and Jacksonville. The service area is accessible via major freeways including I-5 and OR-62, with local landmarks like the Rogue Valley Mall and the Craterian Theater.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include different service tiers to accommodate varying business needs.
FAQ
What services does Medford HelpDesk – Computer and Network Support provide in Medford, Oregon, and which industries do you specialize in locally?▶
Medford HelpDesk offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is Medford HelpDesk – Computer and Network Support average response time for tickets in Medford, Oregon, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. Medford HelpDesk also offers after-hours support to ensure continuous service.
Does Medford HelpDesk – Computer and Network Support handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Medford HelpDesk provides cybersecurity solutions that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary security standards.
What does onboarding with Medford HelpDesk – Computer and Network Support look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT needs, followed by the implementation of services. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Medford HelpDesk – Computer and Network Support support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Medford HelpDesk supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Medford HelpDesk – Computer and Network Support and is it per user, per device, or a flat monthly plan?▶
Pricing is generally structured on a per user or per device basis, with options for flat monthly plans that can be tailored to fit the specific needs of businesses.
Customer Reviews