Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Miles IT is a managed service provider located in Pleasant Hill, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and security, Miles IT serves various industries, providing tailored support to meet unique business needs.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Miles IT for their responsiveness and reliability in managing IT services. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
Miles IT serves Pleasant Hill and surrounding areas including Walnut Creek, Concord, and Martinez. Major freeways in the vicinity include Interstate 680 and Highway 242, with local landmarks such as the Pleasant Hill Community Center.
Pricing Model
Miles IT utilizes a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively for their IT needs.
FAQ
What services does Miles IT provide in Pleasant Hill, California, and which industries do you specialize in locally?▶
Miles IT provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is Miles IT average response time for tickets in Pleasant Hill, California, and do you offer after-hours support?▶
Miles IT typically has a rapid response time for tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service.
Does Miles IT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Miles IT is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure.
What does onboarding with Miles IT look like for a new client, and how long does it take?▶
Onboarding with Miles IT involves an initial assessment of IT needs, followed by the implementation of necessary services. This process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Miles IT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Miles IT supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity.
How does pricing work with Miles IT and is it per user, per device, or a flat monthly plan?▶
Miles IT operates on a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose a plan that best fits their needs.
Customer Reviews