ECS Imaging, Inc.

We've been an ECS Imaging customer for a little over 2 year now and their services are been great. We were a little skeptic at first because our organization was fixed on dated technology and reserved with implementing effective content management. Jamie Dunn and his team continually visited our facility and conducted numerous demo's and offered Q & A sessions to get us comfortable with document management and how Laserfiche can meet our needs with digital place-holding, records compliance, and auditing. With recommendations from the ECS team and our current environment, we went through a comprehensive process and selected the ECS team to assist in the implementation of Laserfiche. Their expertise and assistance through the transition was greatly appreciated and continue to provided excellent customer services.

ECS Imaging has been great to work with since they installed Laserfiche in 2009. Support is top-notch. Our account manager, Jaime Dunn, has always been readily available to accommodate our needs. Laserfiche is feature rich and user friendly records management software. We are very satisfied with the product and the excellent customer service that ECS provides.

We switched to ECS Imaging earlier this year and we have been very pleased with the switch. The staff is very knowledgeable and very helpful. When calling in calls are handled in a professional manner. There support staff makes sure that upgrades and trouble calls are handled efficiently and in a timely manner. Staff is very friendly to potential clients and there existing clients as well. I am glad that we have joined there team.

I have been working with ECS Imaging for our implementation of Laserfiche, and they have far exceeded my expectations. They provide extremely friendly service and have experts that will help you accomplish whatever your business needs. With their help, in just a few months, I have been able to add a few Laserfiche modules/add-ons to my environment (including Quick Fields, Forms, and Directory Server) and automate countless business processes, saving my employer a lot of time and money. I also want to give special recognition to Frank — one of their software support technicians — who is extremely knowledgeable and helpful. I've contacted support over 4 complex and separate issues at once, and Frank was able to quickly respond and resolve all 4 issues in one call that took less than an hour. It's tough to find good service, and ECS Imaging has it!

We are a 6,000+ employee County agency and when we decided it was time to upgrade our DMS we went through an RFP. 9 vendors applied (2 were Laserfiche based) and we selected ECS Imaging as the winner. ECS won over the other Laserfiche vendor because of their credentials – largest California Laserfiche VAR and they advertised more tech support employees than in sales. It has been almost 7 years since our transition to Laserfiche and ECS has not disappointed. We have ran into our fair share of issues and they were able to work out a solution.