Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
OTSworx is a managed service provider located in Glendora, California, specializing in IT services for local businesses. They offer a comprehensive range of solutions designed to enhance operational efficiency and security. By focusing on the unique needs of industries in the area, OTSworx delivers tailored support that helps organizations leverage technology effectively, ensuring reliability and peace of mind for their clients.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend OTSworx for their responsiveness and reliability in managing IT needs. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
OTSworx serves Glendora and nearby cities such as Azusa, Covina, and Duarte. The service area is accessible via major freeways including the I-210 and I-605, with local landmarks such as the Glendora Village and the Glendora Public Library.
Pricing Model
OTSworx typically employs a flat monthly pricing model with tiered options based on the services utilized. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does OTSworx provide in Glendora, California, and which industries do you specialize in locally?▶
OTSworx provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is OTSworx average response time for tickets in Glendora, California, and do you offer after-hours support?▶
OTSworx typically maintains a fast average response time for support tickets, often addressing issues within hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does OTSworx handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, OTSworx is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulations.
What does onboarding with OTSworx look like for a new client, and how long does it take?▶
Onboarding with OTSworx involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does OTSworx support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
OTSworx supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with OTSworx and is it per user, per device, or a flat monthly plan?▶
OTSworx offers a flat monthly pricing model with tiered options based on the services selected. This allows businesses to choose a plan that aligns with their specific needs.
Customer Reviews
Chris is amazing. He helps our office with all of our technical difficulties. I sent him an email that our printr was down and 5 min later he walked through the door to save the day. My office is right down the street from his, but that just goes to show you how responsive he is. I highly recommend DLL Techs for any computer, wifi, printer, or technical installation services.
After multiple, failed attempts to resolve low memory issues on my PC, I swallowed my pride and brought my tower into DLL. The gents were friendly and took my computer in immediately. They described their work as a team effort and did indeed work well together. My issues were not hardware related but rather the case of a decent computer not being used properly by a layman. DLL redirected files and programs for me and got the storage issues resolved within an hour. It helps to be a little tech-savvy!
Great knowledge and expertise. Gave us the best solution with the proper equipment and reasonable price to make our network secure and trouble free. Would recommend DLL Technologies for all your computer needs.
DLL TECHNOLOGIES has a motto of Work, Play , Give. I needed to have my Apple MacBook looked at today. Chris Fischer went above and beyond to help me. It is wonderful to have this business in our beautiful Glendora community. Hands down I would recommend them to help with any IT need.
This company has saved my hard drive contents twice! They are so friendly, helpful and efficient with their services. I recommend them to anyone with any questions or problems with their computers.