Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Hi-Tek Solutions is a managed service provider based in Downey, California, offering comprehensive IT services to local businesses. They specialize in providing reliable technology solutions that enhance operational efficiency and security. With a focus on small to medium-sized enterprises, Hi-Tek Solutions delivers tailored support to meet the unique needs of various industries in the region.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently praise Hi-Tek Solutions for their responsiveness and reliability. The team is noted for effective communication and a strong emphasis on security, ensuring peace of mind for businesses.
Service Coverage Area
Hi-Tek Solutions serves the Downey area and nearby cities including Bellflower, Norwalk, and Paramount. Major freeways such as the I-605 and I-5 are easily accessible, with landmarks like the Downey Theatre and the Columbia Memorial Space Center nearby.
Pricing Model
Pricing is structured on a per user or per device basis, with options for flat monthly plans that cater to different service tiers.
FAQ
What services does Hi-Tek Solutions provide in Downey, California, and which industries do you specialize in locally?▶
Hi-Tek Solutions provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is Hi-Tek Solutions average response time for tickets in Downey, California, and do you offer after-hours support?▶
The average response time for tickets is typically within one hour during business hours. Hi-Tek Solutions also offers after-hours support to ensure client needs are met promptly.
Does Hi-Tek Solutions handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Hi-Tek Solutions is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Hi-Tek Solutions look like for a new client, and how long does it take?▶
Onboarding with Hi-Tek Solutions involves an initial assessment, setup of services, and training. The process typically takes 2-4 weeks, depending on the complexity of the client's needs.
What tools and platforms does Hi-Tek Solutions support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Hi-Tek Solutions supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client requirements.
How does pricing work with Hi-Tek Solutions and is it per user, per device, or a flat monthly plan?▶
Pricing at Hi-Tek Solutions is flexible, typically based on a per user or per device model, with options for flat monthly plans that provide predictable costs for clients.
Customer Reviews
The staff at Hi_ Tek Solutions is very friendly and knowledgeable about computers. Also, they are informative about what needs to be done to your computer and how much would it cost. Most of all the technician goes out of his way to make sure that the customer is satisfied with the service.
Fixed my computer fast and affordably, they were honest about everything and quoted me a reasonable price. Very friendly and polite staff, would recommend to go here for your tech needs.
I dropped off on a Monday, my laptop, I wanted my Lennox removed and windows put in. 7 days later, it was done at the promised original price quote on Yelp. They must be a little busy, or could use a little extra computer technician help for something that should only take a day or two to complete if they weren’t busy. But, I got the laptop back , mission accomplished. Alls well that ends well.
Amazing service, fair prices, professional environment. The employees will take you through everything in a clear manner and deliver when they say they will. These are people you can trust!
Took in my old surface pro 4 I've had for +10 years..super slow and was a big headache to even turn on.. Edgar was super helpful, thorough with repairs and updates and extremely professional. I'm not very tech savvy and was a bit nervous on finding a good place but Hi-Tek Solutions did an OUTSTANDING job! If Edgar and team sees this, thank you guys so much! Keep up the amazing work, I truly appreciate everything 😀