Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
AXICOM is a managed service provider based in Westlake Village, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations while benefiting from reliable IT support. With a commitment to enhancing productivity and security, AXICOM serves various industries, providing tailored solutions that meet the unique needs of each client.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently praise AXICOM for their responsiveness and reliability in addressing IT issues. The team is noted for their effective communication and commitment to security, ensuring peace of mind for businesses.
Service Coverage Area
AXICOM serves Westlake Village and surrounding areas including Agoura Hills, Thousand Oaks, and Calabasas. Major freeways in the vicinity include the US-101 and CA-23, with local landmarks such as the Westlake Village Inn.
Pricing Model
AXICOM typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does AXICOM provide in Westlake Village, California, and which industries do you specialize in locally?▶
AXICOM provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is AXICOM average response time for tickets in Westlake Village, California, and do you offer after-hours support?▶
AXICOM typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure that clients receive assistance when needed.
Does AXICOM handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, AXICOM provides cybersecurity solutions that include compliance support for HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with AXICOM look like for a new client, and how long does it take?▶
Onboarding with AXICOM involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does AXICOM support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
AXICOM supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with AXICOM and is it per user, per device, or a flat monthly plan?▶
AXICOM uses a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose a plan that best fits their needs.
Customer Reviews
Our dental office has been working with Axicom for the last few years for all of our computer and networking needs. They were able to turn our clunky disjointed system into one that is now fast, secure, and a pleasure to use. If we ever have questions or concerns, Gary and his team are always available either remotely, or have often come right over to solve all our problems. We have been thrilled with the ongoing updates and support, and appreciate all the little things they do for us!
The Axicom Team has been a pleasure to work with! Throughout the years that we have been their clients, they have done an excellent job handling all of our business networking and PC admin! Not only are they fast and thorough, but they add a personal touch that our business really appreciates. I wholeheartedly recommend them! We would not trust just anyone with our IT – Axicom is a company you can trust!
Jake & Christa have cultivated a wonderful service based business, with a focus on the personal touch. I love the convenience of getting my computer fixed while I am sipping my morning coffee and the tech logs into my computer remotely.
I would not recommend this company. Their customer response has gone downhill. I have wasted so much time waiting for them to help. I would look elsewhere for computer support.