Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
USTechSupport is a managed service provider located in Pasadena, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and customer satisfaction, USTechSupport serves a diverse range of industries, providing tailored support that enhances operational efficiency.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently commend USTechSupport for their responsiveness and reliability. Many reviews highlight the team's effective communication and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
USTechSupport serves Pasadena and surrounding areas including Glendale, Burbank, and San Marino. Major freeways in the vicinity include the I-210 and I-134, with landmarks such as the Pasadena City Hall and the Norton Simon Museum.
Pricing Model
USTechSupport typically employs a flat monthly pricing model with tiered options based on the level of service required. This allows businesses to budget effectively while receiving consistent IT support.
FAQ
What services does USTechSupport provide in Pasadena, California, and which industries do you specialize in locally?▶
USTechSupport provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is USTechSupport average response time for tickets in Pasadena, California, and do you offer after-hours support?▶
USTechSupport typically has a rapid response time for tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service.
Does USTechSupport handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, USTechSupport is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with USTechSupport look like for a new client, and how long does it take?▶
Onboarding with USTechSupport involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does USTechSupport support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
USTechSupport supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with USTechSupport and is it per user, per device, or a flat monthly plan?▶
USTechSupport generally uses a flat monthly pricing model that can be tiered based on the services required, allowing flexibility for businesses in terms of budgeting.
Customer Reviews
Don't waste your time and money on this company. I needed help with a basic network sharing issue and after paying, was promised a callback in 6 hours. They haven't called back in over a week I got the same empty promise repeatedly with no call back. I finally requested a refund becasue I couldn't even speak to a technician after 8 days. They cancelled my subscription but kept the the $240?? Very disappointing service with unresponsive, poorly qualified people.
I'd give a zero if I could. When I first used them in 2023 I had a good experience but the next year it was all downhill. They have a lot of nerve calling themselves US Tech Support because it's obvious when you speak to representatives they are not based in the US. Maybe the company's address is but the people assisting you are not. Their representatives were not capable and I usually wound up solving whatever tech issue on my own. Rather than actually solve your issues, the reps were always trying to sell me on another service. I signed up for their Clean ID identity theft protection service. WHILE signed up for it, my ID was stolen. Their system was supposed to monitor credit card applications made in my name. Someone submitted a credit card application with my identity information. Their so called identity protection did not even register that the application had been made which is exactly what it was supposed to do. When I called and spoke to multiple representatives no one had an explanation for why their system did not catch it. I was promised multiple times that a supervisor would call me back. Never did.
Absolutely the worst company you could possibly deal with horrible customer service do not waste your money or your time
I can only imagine what the service is like at this business. I sat for thirty minutes trying to explain to one of the representatives what I needed. She had no understanding of what I was asking, and kept telling me the same thing over and over. She was telling the that a technician would help me remotely, when my issue had to do with hard drives that had to physically be brought into a shop. I needed data transfer from the hard drives to another drive. It needed to be hard wire connected to perform this task, and she kept telling me that a technician would assist me by phone. When I finally asked her why I couldn't bring the drives in (we're in the same city), she then stated that they didn't actually have a physical shop. Twenty minutes of conversation, and all she had to do was tell me that fact and we could have ended the conversation there. Pure frustration.
HORRIBLE- Waited for a call back and it's been 6 days ! When I call them, they have me wait for 40 minutes only to say " we will call you back" Total SCAM