Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
DCG Technical Solutions, LLC is a managed service provider based in Los Angeles, California, offering comprehensive IT support to local businesses. They specialize in delivering reliable technology solutions tailored to various industries, ensuring operational efficiency and security. With a focus on customer satisfaction, DCG Technical Solutions aims to empower businesses by providing proactive IT management and support services.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend DCG Technical Solutions for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, making them a trusted partner for IT services.
Service Coverage Area
DCG Technical Solutions serves the greater Los Angeles area, including nearby cities such as Pasadena, Burbank, and Glendale. The firm is conveniently located near major freeways like the I-10 and I-5, close to landmarks such as the Staples Center and the Los Angeles Convention Center.
Pricing Model
Pricing is typically structured on a per-user or per-device basis, with options for flat monthly plans that may include tiered service levels. This flexibility allows businesses to choose a model that best fits their needs.
FAQ
What services does DCG Technical Solutions, LLC provide in Los Angeles, California, and which industries do you specialize in locally?▶
DCG Technical Solutions offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is DCG Technical Solutions, LLC average response time for tickets in Los Angeles, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. DCG Technical Solutions also provides after-hours support to ensure critical issues are addressed promptly.
Does DCG Technical Solutions, LLC handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, DCG Technical Solutions is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that client data is secure and regulations are met.
What does onboarding with DCG Technical Solutions, LLC look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process usually takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does DCG Technical Solutions, LLC support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
DCG Technical Solutions supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with DCG Technical Solutions, LLC and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per-user or per-device model, with options for flat monthly plans that can be customized based on the services required.
Customer Reviews
DCG has a great team and they are a pleasure to work with – every one of them. What sets them apart is their commitment to going above and beyond standard service expectations, particularly when resolving complex network issues. Their transparency is truly impressive. Every trouble ticket comes with regular status updates that keep us informed throughout the entire resolution process. But what I appreciate most is the detailed documentation they provide explaining exactly what steps they took to identify and solve each problem. The technical expertise is top-notch, response times are excellent, and their communication skills are outstanding. It's rare to find an IT provider that combines such strong technical capabilities with genuine transparency and a commitment to client education.
I’ve known the team at DCG since 2008. They provide great IT service and are extremely responsive. I really like that when I call for IT support, they actually answer the phone and that is pretty unusual here in Los Angeles. I’m a CPA and I really care about security and business continuity and can highly recommend the team at DCG to manage your network, backup, and security issues.
The IT support that DCG Los Angeles provides has saved my medical office so many times, with multiple computer issues in my business. The owner, Brent is extremely professional, courteous, and has a great sense of humor! I highly recommend DCG Los Angeles because the employees are prompt, knowledgeable, honest, and genuinely wonderful people. Very Experienced and trustworthy!
In a short time after being onboarded I have already become appreciative of DCG’s expertise and availabilityâ€â€which is already paying off when we needed it most. Overall, I am very impressed with the prompt service, quick problem solving, and ease of dealing with each team member thus far. Furthermore, it is very settling to have a dedicated team along side us to navigate our IT security and setup concerns.
DCG has truly impressed me with their customer service and IT support. They are 'doer's' and not talkers. They answer our calls consistently and they are always familiar with any new / emerging technologies that are on the horizon. Highly recommend them and thank you DCG for being partners verses just another 'sales / vendor' entity.