Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco Certified PartnerCompTIA Security+
Overview
ACT USA is a managed service provider located in Thousand Oaks, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer support, ACT USA aims to empower organizations by providing tailored technology solutions that meet their unique needs.
Services
- Managed IT services
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups and recovery
Review Summary
Clients frequently commend ACT USA for their responsiveness and reliability in addressing IT issues. The team is noted for effective communication and a strong emphasis on security, ensuring that businesses feel supported and protected.
Service Coverage Area
ACT USA serves Thousand Oaks and surrounding areas including Newbury Park, Westlake Village, and Agoura Hills. Major freeways in the vicinity include the US-101 and CA-23, with local landmarks such as the Thousand Oaks Civic Arts Plaza.
Pricing Model
ACT USA typically employs a flat monthly pricing model with tiered options based on service levels and user needs. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does ACT USA provide in Thousand Oaks, California, and which industries do you specialize in locally?▶
ACT USA provides a range of IT services including managed IT, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is ACT USA average response time for tickets in Thousand Oaks, California, and do you offer after-hours support?▶
ACT USA typically maintains a rapid response time for support tickets, often addressing issues within hours. They also offer after-hours support to ensure continuous service.
Does ACT USA handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, ACT USA provides cybersecurity services that include compliance support for HIPAA and PCI regulations, ensuring that client data is secure and meets necessary standards.
What does onboarding with ACT USA look like for a new client, and how long does it take?▶
Onboarding with ACT USA involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does ACT USA support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ACT USA supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with ACT USA and is it per user, per device, or a flat monthly plan?▶
ACT USA generally uses a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose plans that fit their specific needs.
Customer Reviews
Stu demonstrated expert knowledge and skill in diagnosing and fixing the issue with our computer. My device now runs better than ever! From start to finish, the service was exceptional.
ACT USA has been so vital to my company's online presence. As a local small business they completely understand my needs as a small business. They have taken great care of my website for many years, and are my trusted advisors whenever I have "tech" questions.