Umetech, Inc.

Umetech responds IMMEDIATELY – and that's absolutely crucial when IT support or computer network issues arise. After running a property management and commercial real estate company for 40+ years, I know that when systems go down, everybody stops working. That's why we switched to Ken and his team at Umetech Managed IT Services. What impressed me most was their ability to completely re-establish our business IT infrastructure with enhanced cybersecurity solutions. Since we deal with sensitive financial information, security was a major concern. They transitioned us from self-hosting to their cloud-based servers with dual-location backups, user tracking, and customized access levels that perfectly fit our needs. Umetech’s remote troubleshooting capabilities are top-notch. Most issues are resolved without anyone needing to come onsite. When a visit is necessary, they dispatch a technician the same day or by the following day. It's incredibly efficient and reliable support. Even though I'm retired now, we still use Umetech for our family-owned businesses (Corona Ranch, Big Horse Feed, Entertaining Ideas). I've recommended Ken to several people, including my friend with a winery who was constantly struggling with printer connectivity and mailing label software issues. After finally calling Ken, she's happy as can be with her systems. Ken has put together an amazing IT service team (special shout-out to Jeremiah, who's phenomenal). They bring a wealth of knowledge to the table, and I'm confident anyone who uses them for business tech support or small business IT services won't be disappointed.

We’ve relied on Umetech and Ken’s team for our IT support for more than 15 years. They were already working with us when I came on board, and it was easy to see why. Their response times are fast, their expertise is solid, and they’re reasonably priced. They're very attentive and highly focused on cybersecurity solutions, which is a big deal to us. They provide all our computers and business emails, manage and secure our systems, and when we need new computers, we buy them and they build and configure them based on what our needs are. What really keeps me going with them is the representatives Ken sends to us. His reps take the time to get to know us, understand our business and our needs, and they're very personable. I think that's a huge strength of Umetech's because Ken finds some fantastic IT technicians. They have a responsive help desk system that's really good. We usually get a response right away, often within 15 minutes. They handle our company cell phones, home office setups, main office, and remote office locations, and they're usually out within a day when we need them. If you're a business looking for reliable IT support and cybersecurity expertise, I would definitely recommend Umetech.

Ken has kids that go to our school, and when one of our social media accounts was breached, he reached out to offer his help. That initial conversation really helped us understand what Umetech offers and how their cybersecurity solutions could benefit our school. Ken was extremely helpful and provided us with a penetration test for our network and showed us other IT support services Umetech offers, such as cybersecurity awareness training for our end users. We've been working with Ken for about four months now, and he’s always open to giving me a call or replying to my emails, so communication has been great. We would absolutely recommend Umetech to any business or organization looking for cybersecurity support.

Umetech has been incredibly timely, thorough, and easy to work with for the past 3-4 years. As a small business owner who needs help with computer support and services, I appreciate how they respond almost instantaneously whenever I need help – if not right away, then always within an hour. What stands out most is their customer service and communication. Ken will meet with me directly to explain what's happening with our systems, even when I don't fully understand the technical details. Their team helped me seamlessly transition from Dropbox to Microsoft 365, making it much easier for my mobile teams to stay connected through the cloud when we're not all in the office at the same time. I've already recommended Umetech IT services to a few colleagues who are now using their services too. For a smaller business that previously relied on me trying to figure it out, having their professional support has been invaluable. They're hands-on, informative, and handle everything from remote IT troubleshooting to coming directly to our office when needed.

I couldn't be more thrilled with Ken and his team at Umetech! They're very fast, very efficient IT professionals, and surprisingly versatile in what they've been able to do for my winery and cooking magazine's tech needs. When my new printer wasn't scanning, they immediately fixed the driver and got it done. They've upgraded all our cybersecurity systems, moved over UPS battery backup for my new computer, updated drives, and significantly increased our protection against ransomware and malware threats. What truly stands out is the responsiveness of the managed IT services team. When you need somebody NOW, they show up NOW, not a week later. In an age where it's hard to get real people on the phone, their old-school, hands-on IT support is refreshing. The quality of Ken's business IT support client base is hugely impressive. When you see the significant customers he works with, it tells you everything. A dear friend referred Ken to me, and I'm so glad she did! I've already recommended him to many people and will continue to do so. When you're running multiple companies, you don't have time for changes, so finding reliable, responsive IT support for small businesses is a blessing.