Zybex

I have used Zybex for the past 32 years continuously in my private medical practice in San Diego. They have been consistently excellent. They offer customized options, prompt follow up and excellent customer support. My needs have changed over these three decades and they have tailored my billing and practice management to suit my needs. I have frequent new codes for new chemotherapy drugs, was an early adopter of telemedicine services and deal with some difficult and complex insurance and reimbursement. I have been and continue to be, completely satisfied with their excellent service.

When NextGen terminated my contract with minimal notice, as a solo practitioner I was in quite a quandary. After asking my colleagues for their billing companies and interviewing them, I was most impressed with Zybex’s representative Ferdinand Luzon. Despite being several time zones apart and I was their most eastern practice, his reassurance and diligence made the transition to Zybex effortless. Even when NextGen exported my patient data with proprietary encryption, Ferdinand and his IT team made it right. Their webinar training is fantastic and personalized. Their customer service is superb. They custom tailored all facets of my practice needs. After several years of a very satisfied business relationship with Zybex, my only regret is I did not leave NextGen sooner

Academic Dermatology Consultants has been in business since 1986 and have been fortunate enough to have Zybex handle all of our selection of computer equipment and maintenance from maintaining patient records, appointment scheduling, bookkeeping, dictations, pathology & surgical reports and maintenance of entire office network. They have been like a part of our family and have been at the pinnacle of office computization from changes from backup equipment to VHS tapes to Tandberg and now to hard drives. We did not have a single down day except of upgrading of equipment or transferring of data after performed hours. On a few occasions they were able to access our problems remotely and beginning 1990 setup our office manager to work remote 3 days a week. Through the year 2k debacle, we did not have any issues as the clock ticked down to 2000. The best part of working alongside Zybex were the wonderfully gracious supervisors and employees who were always pleasant to work with and forgiving of our mistakes and lack of knowledge. Lately, they've been helping us with our billing which has saved us personnel and collections frustration. They were especally helpful in our transfer from one location to our current office building without a glitch. They were very astute in replacing equipment and keeping us in state of the art of computerization. Who would have imagened that when we started our practice in 1986 throughout the years still be serviced by the same business owned family.